At Bear Grylls Store we value our customer's opinion. We like to know what you think about our service and products. Whether you require advice on sizing or want to discuss an order you have already placed we want to help. Please contact us by either:


By Post

  • Customer Service Team
  • Craghoppers Ltd
  • Unit 8-9 Mercury Park
  • Mercury Way
  • Urmston
  • Manchester
  • United Kingdom
  • M41 7LY

Telephone: 0844 811 1022

Normal customer service opening hours are:

Monday to Friday: 7.00am to 11.00pm
Saturday: 9.30am to 6:00pm


By e-mail

E mail us at customerservices@beargryllsstore.com


We aim to respond as soon as possible, however during busy times such as sale periods it may take up to 5 working days


Opening Hours

Opening Times
UK
Eastern
Central
Mountain
Pacific
Alaska
Hawaii
Mon - Thurs
0700hrs - 2300hrs
0200hrs - 1800hrs
0100hrs - 1700hrs
0000hrs - 1600hrs
2300hrs - 1500hrs
2200hrs - 1400hrs
2100hrs - 1300hrs
Saturday
0930hrs - 1800hrs
0430hrs - 1300hrs
0330hrs - 1200hrs
0230hrs - 1100hrs
0130hrs - 1000hrs
0030hrs - 0900hrs
2330hrs - 0800hrs